Terms of service.

Keep your password to yourself and tell us promptly at info@takomoco.com if you think someone else has reached your account. Activity under your sign-in is treated as yours. Give us accurate contact and address details and keep them current in Account settings, where your shipping address can be changed at any time. A part ships to the address on your account when it leaves the shop, and a part shipped to a stale address is not something we can recover for you.

The rates published on the pricing sheet are general figures to help you budget. They are not offers and they are not binding on either of us.

We give two kinds of price for a specific part, and we always tell you which one you have:

• An estimate is our considered opinion of what the job will cost. It is not an offer, it does not bind us, and the final price may differ once we have the part in front of us. This is what we give for anything submitted through the public estimate form, and for any part we still have to model from your description and photographs.
• A quote is a price we will honour. We can only give one where we know exactly what we would be making and who we would be making it for, which means you hold an account with us and have uploaded the part file we would print. Unless the quote says otherwise, it is good for 30 days.

A quote is based on the model, quantity, material, and settings you submitted. If any of those change — a revised model, a different material, a rush date — the price may change too, and we will requote before continuing. An estimate can become a quote once the part file and account are in place; nothing you have been given as an estimate becomes binding on us simply because work proceeded. Prices are in US dollars and exclude shipping and any applicable sales tax.

Submitting a request is a request, not a completed sale. We accept it by sending your invoice, and manufacturing begins once that invoice is paid in full. We may decline any request, and if we decline one you have paid for, you get a full refund.

Paying

Invoices are issued and collected through Square. The invoice reaches you from Square and is paid there, under Square's own terms and privacy notice — we never see or hold your card details. Refunds are returned through Square to the method you paid with, and a payment dispute or chargeback is handled through Square as well. If something looks wrong on an invoice, tell us first: it is faster than a dispute, and we would rather fix our own mistake.

Cancelling

You may cancel a request yourself from your dashboard within 30 minutes of submitting it. After that window, email the shop: if the part has not entered production we will usually still cancel it and refund you. Once production has started, a custom part cannot be cancelled or refunded — it is made to your specification and has no other buyer.

Delivery dates

The date you need a part by is a target we work towards in good faith, not a guaranteed delivery date, and it runs from payment rather than from submission. A turnaround we publish — on the pricing sheet or anywhere else on the site — is the time it takes to make the part and put it in the post. Transit time comes on top of it.

Shipping

We ship finished parts by USPS, the United States Postal Service, to the shipping address on your account. That means we can send to a PO Box or to an APO, FPO, or DPO military address as well as to a street address. Parcels to Alaska, Hawaii, US territories, and military addresses take longer to arrive. The delivery dates USPS shows, including in its tracking, are its estimates, not ours, and we do not guarantee them. A part too large or heavy for USPS to accept, or one you ask us to send another way, may go by another carrier, and we will tell you which carrier when it ships.

Once a part is handed to USPS, or to any other carrier, risk of loss passes to you, along with the time it spends in transit. If USPS returns a parcel to us because it could not be delivered to the address on your account, we will send it again once the address is corrected, and the postage for the second trip is yours.

Lost or damaged in transit

If a parcel arrives damaged, or never arrives, tell us within 10 days. For a damaged parcel that means 10 days from delivery. For a missing one it means 10 days from the date USPS expected to deliver it. Keep the box and all of the packing, because USPS can ask to inspect both before it pays a damage claim. We will help you pursue a claim with USPS. What USPS pays on a claim is decided by USPS, and it is limited to the coverage the parcel carried.

Sending us a part

For scanning or reverse engineering, you may send us the original part. You choose the carrier, you pay for the shipping, and the part travels at your risk until it reaches us. Pack it well and follow your carrier's mailing rules. USPS, for one, restricts batteries, fuel, and anything still holding fuel or pressure, so remove or drain those before you send it. If we return the original to you, it travels the same way, and on the same terms, as a finished part.

The free sample

First-time customers may claim one free sample: 1 part, printed in PLA 2.0, one per account, not invoiced. It is subject to these same terms, is offered at our discretion, may be limited by size or complexity, and cannot be exchanged for a discount or for cash.

Your models stay yours. Uploading a file gives us no ownership of it. You grant us only the licence we need to do the job: to store, view, repair, slice, and print your file in order to price and produce your part, and to keep a copy, as set out in the File Retention Policy, so the part can be reprinted or revised. Any specific file is deleted on request.

Where we create something for you — a model drawn from your description, or a mesh produced by scanning and reverse-engineering your physical part — that deliverable is yours once the invoice for it is paid. Our own tooling, fixtures, process settings, and know-how remain ours.

Your warranty to us

This one matters, particularly for reproduction work. You warrant that you own the part you are asking us to make, or otherwise have the right to have it reproduced, and that making it will not infringe anyone's patent, copyright, trademark, trade dress, or trade secret, or breach a contract you are under. We cannot assess the provenance of a part from a mesh, and we rely on you for it.

You agree to indemnify and hold us harmless against any claim, loss, or cost arising from a file you sent us or a part we made to your specification, including intellectual-property claims by third parties. If we receive a credible infringement claim about your job, we may pause or cancel it.

Do not submit a request for any of the following:

• firearms, firearm frames or receivers, suppressors, magazines, or any component of a regulated weapon;
• counterfeit goods, or parts bearing someone else's trademark or trade dress without their authorisation;
• anything that infringes a patent, copyright, or other right of a third party;
• devices intended to defeat a lock, a safety interlock, an emissions control, or a security measure;
• export-controlled technical data — including anything subject to ITAR or the EAR — unless we have agreed to it in writing in advance;
• anything else unlawful under US federal or Utah law.

We may refuse or stop any job on these grounds, at our sole discretion, and we will refund anything you have paid for work not yet done.

Additive manufacturing has real limits, and we would rather state them plainly than have them surprise you.

Variation is normal

Printed parts vary in dimension, colour, surface finish, and layer appearance between runs and between spools. The dimensional tolerance we publish for FDM parts, ±0.2 mm, is a typical figure, not a guarantee. It depends on the size, geometry, material, and orientation of the part, and a tolerance binds us only when we have agreed it in writing before work starts. Published material figures — tensile strength, stiffness, heat-deflection temperature, impact resistance — are typical values from material suppliers, measured on test coupons. A printed part is anisotropic: it is weaker across layer lines than along them, and it will not match those figures in every orientation. Unless we have agreed a tolerance in writing, treat them as indicative rather than guaranteed.

Not for safety-critical use

Parts we supply are not qualified for any application where failure could cause injury, death, or serious property damage. That includes, without limitation, medical or dental devices and implants; aerospace and aviation components; motor-vehicle safety, steering, braking, or fuel systems; pressure vessels; lifting, climbing, or fall-protection equipment; personal protective equipment; firearm components; and load-bearing structural use. Do not use them in those applications unless we have signed a separate written engineering agreement covering it.

You are responsible for deciding whether a part is fit for what you intend, and for testing, inspecting, and qualifying it for that use before you rely on it. We manufacture to the specification you supply; we do not certify the design behind it.

We warrant that a part will be manufactured with reasonable skill and care, in the material and quantity ordered, and substantially to the model or description you supplied. Inspect what arrives and tell us within 10 days of delivery if something is wrong. Damage or loss in transit is covered by section 04 rather than by this warranty.

If it is our error, we will, at our option, reprint the part or refund what you paid for it. That is the whole of our responsibility and your only remedy. The warranty does not cover a defect in your own model, a material or setting you chose against our advice, wear, misuse, modification after delivery, or use outside section 07.

Beyond that warranty, everything is supplied “as is”, and to the fullest extent the law allows we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent permitted by law, we are not liable for lost profits, lost revenue, lost data, business interruption, cost of replacement goods, or any indirect, incidental, special, consequential, or punitive damages, however caused, even if we were told such damages were possible.

Our total liability for any claim relating to an order is capped at the amount you actually paid us for that order.

Nothing here limits liability that cannot lawfully be limited — including liability for death or personal injury caused by our negligence, or for fraud. Some jurisdictions do not allow some of these exclusions, in which case they apply to you only as far as that jurisdiction permits.

Use the site for its purpose. Do not attempt to reach another customer's account or files, probe or interfere with the service, upload malware, scrape the site, or use it in a way that breaks the law. We may suspend or close an account that does. We may also change or withdraw features, and we do not promise uninterrupted availability.

These terms are governed by the laws of the State of Utah, United States, without regard to conflict-of-laws rules, and the state and federal courts sitting in Utah have exclusive jurisdiction over any dispute. The UN Convention on Contracts for the International Sale of Goods does not apply.

Talk to us first — email info@takomoco.com and most problems get sorted out without lawyers. If a provision of these terms is held unenforceable, the rest stays in force. Our not enforcing something once does not waive it later.

We may update these terms; the date at the top of the page shows when they last changed, and a material change will be announced on the site before it takes effect. The terms that govern an order are the ones in force when that order was accepted — a later change does not reach backwards into a job already under way. This version is dated October 5, 2026.